OHMA Code of Conduct


The following Code of Conduct of OHMA is designed to guide ethical “business to consumer” conduct for our industry. We believe that these guidelines represent sound business practices that will boost customer trust and confidence in doing business with our members. Member participants will be able to demonstrate to the public their commitment to the Code’s good business practices by displaying the OHMA logo.

PURPOSE:
The Code contains practical, performance based guidelines, rather than dictating methods for achieving the goals that could interfere with particular business models. While the Code establishes goals for the OHMA business, it does not dictate how these goals should be reached, leaving those decisions up to the OHMA member that knows its business model best. This allows for members to take advantage of evolving technology and to foster innovations while adhering to principled business practices that provide truthful and accurate information to their customers and quality, dependable services.

TRUTHFUL AND ACCURATE COMMUNICATIONS:
Members should not engage in deceptive or misleading practices with regard to any aspect of commerce including advertising, marketing, financing, or their use of technology.

DISCLOSURE:
Members should disclose to their customers and prospective customers information about the business, the goods or services available for purchase, and the transaction itself.

INFORMATION PRACTICE AND SECURITY:
Members should adopt information practices that treat customers’ personal and confidential information with care. They should define and adhere to a privacy policy based on fair information principles, take appropriate measures to provide adequate security, and respect customers’ preferences regarding unsolicited communications, including e-mail.

CUSTOMER SATISFACTION:
Members should seek to ensure their customers are satisfied by honoring their representations, answering questions, and resolving customer complaints and disputes in a timely and responsive manner.

MEMBER TO MEMBER STANDARDS:
Any information regarding another member that was acquired by serving on a committee or the Board shall be kept confidential and not used for personal gain.